Jira Service Management

{"xsrfToken":"06a61ab1-1c81-48cb-9f1f-c3e6e4f8a7b2_f3570af902a6ce4040837ee8843e4bd806c8269d_lout","branding":{"id":"3","key":"stad","name":"Southeast Technology Assistance","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#231f20","headerLinkColor":"#ffffff","headerLinkHoverColor":"#deaf04","headerLinkHoverBGColor":"#deaf04","headerBadgeColor":"#deaf04"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5e0640be-5088-4e1a-9f77-57e3da7e51dc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNDk5ZTdiMi1mMjA2LTQyYTUtOGE5Ni0zMDIwYTYzZTQ2ZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlMDY0MGJlLTUwODgtNGUxYS05Zjc3LTU3ZTNkYTdlNTFkYyI6WyJyZWFkIl19LCJleHAiOjE2ODU2NDM5MDcsIm5iZiI6MTY4NTY0MzMwN30.EQef_KfTOO8swqMs_qolRuk9WrKCDeskSKJ00y1WXCU&client=0499e7b2-f206-42a5-8a96-3020a63e46ec&mode=fit","logoId":"5e0640be-5088-4e1a-9f77-57e3da7e51dc","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Southeast Technology Assistance Center!","sharedPortalName":"SE Technical Assistance Center","userInitialAnnouncementHeader":"NO MORE TICKETS","userInitialAnnouncementMessageWiki":"Teachers, check your email for details on check in. No more tickets will be handled as I transition to check in planning. See you next year!","translations":{"en-US":{"helpCenterTitle":"Welcome to the Southeast Technology Assistance Center!","sharedPortalName":"SE Technical Assistance Center","announcementHeader":"NO MORE TICKETS","announcementMessage":"Teachers, check your email for details on check in. No more tickets will be handled as I transition to check in planning. See you next year!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d73011cc-2a85-4c6b-be50-65bb23f15824/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNDk5ZTdiMi1mMjA2LTQyYTUtOGE5Ni0zMDIwYTYzZTQ2ZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ3MzAxMWNjLTJhODUtNGM2Yi1iZTUwLTY1YmIyM2YxNTgyNCI6WyJyZWFkIl19LCJleHAiOjE2ODU2NDM5MDcsIm5iZiI6MTY4NTY0MzMwN30.CokERR4Cn0YQpTZZzEcKJQgAFIdtth3ZOXNySpZ9DTo&client=0499e7b2-f206-42a5-8a96-3020a63e46ec&height=300&mode=fit","bannerMediaApiFileId":"d73011cc-2a85-4c6b-be50-65bb23f15824","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"stad","projectId":10002,"serviceDeskId":3,"name":"Southeast Technology Assistance","description":"CLOSED FOR THE SUMMER: No more tickets can be submitted as I transition to check in. Teachers, check your email for details on check in plans. For any immediate issues, email Jeff, and we'll see you next year! Go Buffs!","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"34","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"Have a question? Submit it here.","icon":10549,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"40","name":"Imported Issues","descriptionHtml":"","callToAction":"Imported Issues","introHtml":"For issues imported from Planner.","icon":10549,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"38","name":"New Student Enrollment","descriptionHtml":"NOTE: PLEASE USE YOUR USD259 EMAIL FOR THE \"Email confirmation to\" FIELD. OTHER EMAILS WILL RESULT IN THE IMMEDIATE CLOSURE OF YOUR TICKET. ","callToAction":"New Student Enrollment","introHtml":"Submit a request for a new student being enrolled so they can recieve technology.","icon":10550,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"39","name":"Other","descriptionHtml":"NOTE: PLEASE USE YOUR USD259 EMAIL FOR THE \"Email confirmation to\" FIELD. OTHER EMAILS WILL RESULT IN THE IMMEDIATE CLOSURE OF YOUR TICKET. ","callToAction":"Other","introHtml":"Submit a request for other miscellaneous issues.","icon":10545,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"37","name":"Staff Tech Request","descriptionHtml":"NOTE: PLEASE USE YOUR USD259 EMAIL FOR THE \"Email confirmation to\" FIELD. OTHER EMAILS WILL RESULT IN THE IMMEDIATE CLOSURE OF YOUR TICKET. ","callToAction":"Staff Tech Request","introHtml":"Submit a request for assistance with staff technology issues.","icon":10515,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[],"key":""},{"id":"36","name":"Student Tech Request","descriptionHtml":"Student Tech Requests Please complete this form to request technology assistance and troubleshooting, not password reset.\nIF YOU NEED A PASSWORD RESET, Call Help Desk at 973-HELP(4357)\nThe Southeast Tech's office hours during school days is 8:00 am to 3:00 pm. I will work hard to follow up with your need for assistance as quickly as possible.\nTo assist in offering a quicker response time, please ensure you provide detailed and accurate information below.\nAdditionally, please do not attempt another request for the same concern if you are still waiting for a follow up.\nNOTE: PLEASE USE YOUR USD259 EMAIL FOR THE \"Email confirmation to\" FIELD. OTHER EMAILS WILL RESULT IN THE IMMEDIATE CLOSURE OF YOUR TICKET. ","callToAction":"Student Tech Request","introHtml":"Submit a request on behalf of a student.","icon":10512,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"33","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"Submit a request or report a problem.","icon":10540,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[],"orderMapping":{"11":[36,37,38,39]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SETAC","userLanguageHeader":"CHECK IN TIME! NO MORE TICKETS!","userLanguageMessageWiki":"TEACHERS: Please check your email for instructions on tech check in! No more tickets will be accepted as we prepare for return. For any immediate issues, email Jeff. We'll see you next year!","defaultLanguageHeader":"CHECK IN TIME! NO MORE TICKETS!","defaultLanguageMessage":"TEACHERS: Please check your email for instructions on tech check in! No more tickets will be accepted as we prepare for return. For any immediate issues, email Jeff. We'll see you next year!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"SE Technical Assistance Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}