Jira Service Management

{"xsrfToken":"86327820fc7e7d1097808362c0d4719e81f8dec6_lout","branding":{"id":"3","key":"stad","name":"Southeast Technology Assistance","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#231f20","headerLinkColor":"#ffffff","headerLinkHoverColor":"#deaf04","headerLinkHoverBGColor":"#deaf04","headerBadgeColor":"#deaf04"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5e0640be-5088-4e1a-9f77-57e3da7e51dc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNDk5ZTdiMi1mMjA2LTQyYTUtOGE5Ni0zMDIwYTYzZTQ2ZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlMDY0MGJlLTUwODgtNGUxYS05Zjc3LTU3ZTNkYTdlNTFkYyI6WyJyZWFkIl19LCJleHAiOjE3MDE5Nzc0MTIsIm5iZiI6MTcwMTk3NjgxMn0.ggTw-3biLrDfvgSD1S2C8mNoS-5YtwmRN69ykMGA2lg&client=0499e7b2-f206-42a5-8a96-3020a63e46ec&mode=fit","logoId":"5e0640be-5088-4e1a-9f77-57e3da7e51dc","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Southeast Technology Assistance Center!","sharedPortalName":"SE Technical Assistance Center","userInitialAnnouncementHeader":"NO MORE TICKETS","userInitialAnnouncementMessageWiki":"Teachers, check your email for details on check in. No more tickets will be handled as I transition to check in planning. See you next year!","translations":{"en-US":{"helpCenterTitle":"Welcome to the Southeast Technology Assistance Center!","sharedPortalName":"SE Technical Assistance Center","announcementHeader":"NO MORE TICKETS","announcementMessage":"Teachers, check your email for details on check in. No more tickets will be handled as I transition to check in planning. See you next year!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d73011cc-2a85-4c6b-be50-65bb23f15824/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNDk5ZTdiMi1mMjA2LTQyYTUtOGE5Ni0zMDIwYTYzZTQ2ZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ3MzAxMWNjLTJhODUtNGM2Yi1iZTUwLTY1YmIyM2YxNTgyNCI6WyJyZWFkIl19LCJleHAiOjE3MDE5Nzc0MTIsIm5iZiI6MTcwMTk3NjgxMn0.iItJk4u_qmoUceYHWEN_LztIL_dGl_weyCRVpB_Lv9g&client=0499e7b2-f206-42a5-8a96-3020a63e46ec&height=300&mode=fit","bannerMediaApiFileId":"d73011cc-2a85-4c6b-be50-65bb23f15824","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"stad","projectId":10002,"serviceDeskId":3,"name":"Southeast Technology Assistance","description":"We've moved! <a href=\"http://linktr.ee/SETAC\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to go to the new portal</a> for assistance!","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"34","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"Have a question? Submit it here.","icon":10549,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"40","name":"Imported Issues","descriptionHtml":"","callToAction":"Imported Issues","introHtml":"For issues imported from Planner.","icon":10549,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"38","name":"New Student Enrollment","descriptionHtml":"NOTE: PLEASE USE YOUR USD259 EMAIL FOR THE \"Email confirmation to\" FIELD. OTHER EMAILS WILL RESULT IN THE IMMEDIATE CLOSURE OF YOUR TICKET. ","callToAction":"New Student Enrollment","introHtml":"Submit a request for a new student being enrolled so they can recieve technology.","icon":10550,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"39","name":"Other","descriptionHtml":"NOTE: PLEASE USE YOUR USD259 EMAIL FOR THE \"Email confirmation to\" FIELD. OTHER EMAILS WILL RESULT IN THE IMMEDIATE CLOSURE OF YOUR TICKET. ","callToAction":"Other","introHtml":"Submit a request for other miscellaneous issues.","icon":10545,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"37","name":"Staff Tech Request","descriptionHtml":"NOTE: PLEASE USE YOUR USD259 EMAIL FOR THE \"Email confirmation to\" FIELD. OTHER EMAILS WILL RESULT IN THE IMMEDIATE CLOSURE OF YOUR TICKET. ","callToAction":"Staff Tech Request","introHtml":"Submit a request for assistance with staff technology issues.","icon":10515,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[],"key":""},{"id":"36","name":"Student Tech Request","descriptionHtml":"Student Tech Requests Please complete this form to request technology assistance and troubleshooting, not password reset.\nIF YOU NEED A PASSWORD RESET, Call Help Desk at 973-HELP(4357)\nThe Southeast Tech's office hours during school days is 8:00 am to 3:00 pm. I will work hard to follow up with your need for assistance as quickly as possible.\nTo assist in offering a quicker response time, please ensure you provide detailed and accurate information below.\nAdditionally, please do not attempt another request for the same concern if you are still waiting for a follow up.\nNOTE: PLEASE USE YOUR USD259 EMAIL FOR THE \"Email confirmation to\" FIELD. OTHER EMAILS WILL RESULT IN THE IMMEDIATE CLOSURE OF YOUR TICKET. ","callToAction":"Student Tech Request","introHtml":"Submit a request on behalf of a student.","icon":10512,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"33","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"Submit a request or report a problem.","icon":10540,"iconUrl":"https://setechassist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[],"orderMapping":{"11":[36,37,38,39],"12":[33,37,38,39,36]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SETAC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNDk5ZTdiMi1mMjA2LTQyYTUtOGE5Ni0zMDIwYTYzZTQ2ZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE5NzgwMTIsIm5iZiI6MTcwMTk3NjgxMn0.QfjNMMawFIwtlGxLNK2kYsYiIvdgQX2HpQb9g1oqdO0","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"0499e7b2-f206-42a5-8a96-3020a63e46ec","tokenDurationInMins":20}},"sharedPortal":{"name":"SE Technical Assistance Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}